Shipping Info
At Axum Coffee, we want your coffee experience to be exceptional from the moment you place your order to the first sip. Below is everything you need to know about how we handle shipping.
Order Processing
Roasting Schedule: All coffee is roasted to order to ensure peak freshness. We roast Monday through Thursday.
Processing Time: Orders placed before 12 PM EST on a roasting day are typically roasted and shipped within 24–48 business hours.
Orders placed after 12 PM EST or on non-roasting days will be processed on the next available roast day.
Shipping Methods & Carriers
We currently ship via:
USPS Priority Mail
UPS Ground or 2-Day
Local Delivery (in select areas)
Carrier selection is based on the most reliable and cost-effective method available at the time of order.
Shipping Rates
Free Shipping: Automatically applied to orders over $50 (continental U.S. only).
Flat Rate Shipping: $6.95 for all other orders under $50.
Local Pickup: Available at our Winter Garden café—select "Pickup" at checkout.
Local Pickup
If you’re near our Winter Garden, Florida location:
Select Local Pickup at checkout.
You’ll receive a notification when your order is ready (usually within 24 hours).
Pickup hours: Mon–Fri, 8 AM – 4 PM
International Shipping
We currently do not offer international shipping through our website.
For wholesale international orders or special requests, please contact us directly at info@axumcoffee.com.
Estimated Delivery Times
Standard Delivery (after order is processed):
Southeast U.S.: 1–2 business days
East Coast & Midwest: 2–3 business days
West Coast & remote areas: 3–5 business days
Please note these are estimates and may vary due to carrier delays, weather, or holidays.
Order Changes & Cancellations
We are happy to help if you need to modify or cancel your order—just reach out within 1 hour of placing it.
Email us at info@axumcoffee.com with your order number and requested change.
Damaged, Lost, or Delayed Orders
If your package arrives damaged or doesn’t arrive:
Contact us at info@axumcoffee.com with your order number and photos (if applicable).
We’ll work quickly to resolve the issue with a replacement or refund.
Subscription Orders
Subscription coffees are roasted and shipped based on your selected delivery schedule (e.g., every 2 or 4 weeks).
You can manage your shipping frequency, address, or pause/cancel anytime through your customer portal.
Shipping FAQs
Q: Can I ship to a P.O. Box?
A: Yes, we ship to P.O. Boxes via USPS.
Q: Will I receive tracking info?
A: Yes! You’ll receive a tracking link via email as soon as your order ships.
Q: What if my tracking hasn’t updated?
A: Sometimes carriers take 24–48 hours to update tracking info. If it’s been more than 3 days with no movement, reach out to us.