Welcome to our FAQ page!

Whether you're a daily drinker, wholesale customer, or just discovering Axum, we're here to help. Below you'll find answers to the most common questions we receive. If you still have questions, feel free to contact us.

Q: What is Axum Coffee?
A: Axum Coffee is a specialty coffee company based in Winter Garden, Florida. We roast ethically sourced beans, serve handcrafted beverages in our café, and reinvest profits to help communities locally and globally.

Q: Where are you located?
A: Our flagship café and roastery are located in downtown Winter Garden, Florida.

Q: What does “Axum” mean?
A: Axum is a historic city in Ethiopia, widely considered one of the ancient centers of coffee origin. It represents our commitment to the heritage of coffee and community.

Q: Are you a nonprofit organization?
A: We are a for-profit company with a mission-driven model. A portion of our profits supports humanitarian initiatives and partners locally and around the world.

Q: Do you ship coffee?
A: Yes! We ship freshly roasted coffee beans anywhere in the United States via USPS or UPS. You can shop online at axumcoffee.com/shop.

Q: When will my order ship?
A: Most orders ship within 1–3 business days. You’ll receive a confirmation email with tracking information once it ships.

Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email.

Q: What if my package is lost or damaged?
A: Please reach out to us at support@axumcoffee.com with your order number, and we’ll do our best to resolve the issue quickly.

Q: Do you ship internationally?
A: At this time, we only ship within the U.S.

Q: Where do your coffee beans come from?
A: We source high-quality, specialty-grade coffee from trusted farmers and importers across Latin America, Africa, and Asia. All our coffee is traceable and ethically sourced.

Q: How fresh is your coffee?
A: We roast in small batches and ship orders within days of roasting to ensure peak freshness.

Q: How should I store my coffee?
A: Store your coffee in a cool, dry place in an airtight container. Avoid the refrigerator or freezer.

Q: Do you offer ground coffee?
A: Yes, you can select your grind type (whole bean, drip, espresso, etc.) at checkout.

Q: How long does coffee stay fresh?
A: We recommend using your coffee within 2–4 weeks of the roast date for peak flavor, though it’s still safe to brew after that.

Q: Do you offer decaf coffee?
A: Yes, we offer a decaffeinated option, using natural decaffeination methods like Swiss Water Process.

Q: Do you offer coffee subscriptions?
A: Yes! Our subscription service delivers fresh coffee straight to your door on your schedule. You can customize your frequency, quantity, and grind type.

Q: Can I modify or cancel my subscription?
A: Absolutely. Log into your account to adjust or cancel anytime. Need help? Contact us at subscriptions@axumcoffee.com.

Q: Do you offer wholesale accounts?
A: Yes! We work with cafés, restaurants, churches, offices, and more. Learn more on our Wholesale Coffee page and submit an inquiry to get started.

Q: Is there a minimum order for wholesale?
A: Yes. Our wholesale minimum starts at 10 lbs per order, which can be split between different offerings or packaging types.

Q: Do you offer non-dairy milk alternatives?
A: Yes. We offer oat, almond, and soy milk as alternatives to dairy in any drink.

Q: Do you have food?
A: Yes. Our café offers a selection of pastries, sandwiches, and snacks—all made with fresh ingredients.

Q: Do you offer Wi-Fi?
A: Yes, free Wi-Fi is available to all café guests.

Q: Are pets allowed in the café?
A: Service animals are always welcome. For all others, we offer outdoor seating where your furry friend can hang out.

Q: What causes does Axum Coffee support?
A: We invest in global and local initiatives such as clean water projects, education, and poverty alleviation efforts in communities that need it most.

Q: How does my purchase make a difference?
A: Every purchase helps fund life-changing work both in Central Florida and in under-resourced areas around the world.

Q: Can I get involved in your mission?
A: Absolutely. Join our mailing list or follow us on social media to stay updated on volunteer opportunities and global partnerships.

Q: Do you accept returns?
A: Because coffee is a perishable item, we cannot accept returns on roasted coffee. However, if there’s an issue with your order, please contact us—we’re happy to help.

Q: Do you offer refunds?
A: If there’s a mistake with your order (wrong item, damaged goods, etc.), please contact us within 7 days of delivery so we can make it right.